Shipping policy
Thank you for shopping with Doune Shop. We are committed to delivering your order quickly and safely.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday). Orders are not processed or shipped on weekends or holidays.
Once your order is processed, you will receive a confirmation email with your tracking information.
Shipping Time
Delivery times vary depending on your location:
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United States & Canada: 5–12 business days
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Europe: 6–14 business days
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International: 7–18 business days
Please note that shipping times are estimates and may vary due to customs delays or high demand periods.
Shipping Fees
Shipping costs are calculated at checkout based on your location. We may also offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
Delays & Issues
Doune Shop is not responsible for delays caused by customs, carriers, or incorrect shipping information provided by the customer.
If your package is significantly delayed, please contact us and we will assist you.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact the carrier first. If you still need help, reach out to us at: