Faqs

1. What products does Doune Shop sell?

At Doune Shop, we offer a wide range of high-quality shoes, sandals, suitcases, and fashion accessories designed for comfort, durability, and style.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location but usually take 5–12 business days.

3. Do you offer international shipping?

Yes, Doune Shop ships worldwide. Shipping fees and delivery times may vary depending on the destination country.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

5. What is your return policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, you can contact us to request a return or exchange, provided the item is unused and in its original packaging.

6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

7. How can I contact customer support?

If you have any questions or concerns, feel free to contact us at gesnerlouis.66@gmail.com. Our support team will respond within 24–48 business hours.

8. Are your products true to size?

Yes, our products generally fit true to size. We recommend checking our size guide before placing your order to ensure the perfect fit.